Purchasing and payment
1. When and where can I purchase Bunnings pre-order items?
Pre-order items will be available to purchase online exclusively through the Bunnings event website from 9 November 2026 to 10 December 2026 (inclusive), or until stocks are exhausted, whichever occurs first.
2. Do I need a Beyond the Valley festival ticket to purchase pre-order items?
You can purchase pre-order items separately; however, purchasing pre-order items does not include or guarantee admission to the Festival. A valid Beyond the Valley festival ticket is required to access the Festival and collect your order.
3. When will I be charged for my pre-order?
Full payment is taken at the time you place your order.
Order changes and cancellations
4. Can I change or cancel my order?
No. Pre-order items cannot be edited or changed after purchase. If you need to make a change, you must request cancellation of your original order, where permitted, and place a new order. The new order will be subject to stock availability. To request a cancellation, please email customersupport@bunnings.com.au.
After 10 December 2026, orders cannot be cancelled due to the pre-order fulfilment and delivery arrangements required for the Festival.
Collecting your order
5. Where and when do I collect my pre-order?
Collect your pre-order bundles from the Bunnings collection point on the festival’s Main Street, where the campground meets Main Street. Just look for the giant red hammer —you won’t miss us!
Collection is available on Monday 28 and Tuesday 29 December 2026 at Beyond the Valley, 4484 Hamilton Highway, Hesse, VIC 3321. Please ensure you collect your order within this period.
6. What do I need to bring to collect my order?
You must present your email order confirmation when collecting your order. You must also hold a valid Beyond the Valley festival ticket to access the collection location.
7. What happens if I cannot collect my order during the Festival?
Orders that remain uncollected after the Festival will be automatically refunded following the event. Please note that refunds may take longer to process due to post-event reconciliation, order verification, operational requirements and public holiday closures.
Returns and faulty items
8. What if my item is faulty or damaged?
If an item is faulty or damaged upon collection or during the festival, please speak to a Bunnings team member at the designated Beyond the Valley collection location for assistance.
If an item is found to be faulty or damaged after the Festival has ended, you may contact Bunnings Customer Support or visit a Bunnings store for assistance. Returns and remedies will be handled in accordance with the Bunnings Australia Returns Policy and applicable consumer guarantees.
9. Can I return an item if I change my mind?
Bunnings Australia's standard returns policy applies to pre-order items, subject to the applicable policy conditions and your rights under Australian Consumer Law.
For further information, please refer to the Bunnings Australia Returns Policy .
Festival and collection changes
10. What if the festival or collection location changes?
If the Festival is postponed or cancelled, refunds for affected pre-order purchases will be provided. Further information about the refund process will be communicated through the relevant event or purchase communication channels.
If the pre-order collection location changes, Bunnings will contact affected customers to communicate the updated collection arrangements.
Contact and support
11. Who can I contact if I have questions about my order?
For cancellation requests or assistance with your pre-order, please contact Bunnings Customer Support:
customersupport@bunnings.com.au
Please include your order details and email order confirmation where possible to help the team assist you.