Bunnings Pre-Order – Terms & Conditions
Important
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Bunnings Pre-Order offer is available for purchases made through the designated Bunnings Events website http://bunningsevents.com.au from 9 November 2026 to 10 December 2026 (inclusive), or until stocks are exhausted, whichever occurs first.
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A reference to ‘we’, ‘us’, ‘our’ or ‘Bunnings’ is a reference to Bunnings Group Ltd.
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A reference to ‘you’ or ‘your’ is a reference to the customer purchasing pre-order items.
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A reference to ‘Product’ or ‘Item’ means any product made available for pre-order through the designated Bunnings event website.
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A reference to ‘Festival’ means the Beyond the Valley festival.
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Pre-order items are subject to availability. Bunnings reserves the right to cease accepting pre-orders once available stock has been exhausted.
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Full payment for all pre-order items is required at the time of purchase.
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Pre-order purchases are not eligible for payment using gift cards, PowerPass, discounts or promotional codes.
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No price matching applies to pre-order items.
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Pre-order purchases are not eligible to earn Flybuys points or receive OnePass benefits.
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Purchasing pre-order items does not include or guarantee admission to the Festival. A valid Festival ticket is required to access the Festival and collect pre-order items.
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Bunnings is not responsible if you are refused admission to the Festival. Purchasing pre-order items does not guarantee entry, and all Festival admission requirements remain applicable.
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All pre-order items must be collected in person from the designated Beyond the Valley Bunnings collection location within the Festival site at 4484 Hamilton Highway, Hesse, VIC 3321, Victoria, Australia.
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Pre-order items are available for collection only during the designated Festival collection period, from Monday, 28 December 2026 to Tuesday, 29 December 2026 (inclusive).
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Pre-order items cannot be collected from any other Bunnings store or location.
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You must present your email order confirmation when collecting your pre-order items. You must also hold a valid Beyond the Valley Festival ticket to access the collection location.
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Pre-order items cannot be edited or changed after purchase. If you wish to change your order, you must request cancellation and a refund of the original order, where permitted under these Terms and Conditions and applicable law, and place a new order. Any new order will be subject to Product availability and the applicable purchase terms.
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Cancellation requests for pre-order items may be made up to and including 10 December 2026. To request a cancellation, you must contact customersupport@bunnings.com.au. After 10 December 2026, orders cannot be cancelled due to the pre-order fulfilment and delivery arrangements required for the Festival. This restriction does not affect any rights you may have under applicable consumer law.
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Bunnings' standard returns policy applies to pre-order items, subject to these Terms and Conditions and applicable consumer guarantees. For further information, please refer to the Bunnings Australia Returns Policy .
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If an item is found to be faulty or damaged upon collection or during the festival, you should return to the designated Beyond the Valley Bunnings collection location and contact a Bunnings team member for assistance. If an item is found to be faulty or damaged after the festival has ended, you may contact Bunnings Customer Support or visit a Bunnings store in accordance with the Bunnings Australia Returns Policy and applicable consumer guarantees. Any applicable remedy will be provided in accordance with Bunnings' returns policy and your rights under the Australian Consumer Law.
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You are responsible for collecting your pre-order items during the designated Festival collection period. Orders that remain uncollected after the Festival will be automatically refunded following the event. Refund processing may be delayed due to post-event reconciliation, order verification, operational requirements and public holiday closures.
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Refunds for uncollected orders will be processed in accordance with Bunnings' applicable policies and procedures and any rights you may have under applicable consumer law.
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If the Festival is postponed or cancelled, refunds for affected pre-order purchases will be provided. If the Festival collection location is relocated or changed, Bunnings will contact affected customers to communicate the updated collection arrangements.
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Bunnings is not responsible for delays in collection or other arrangements caused by circumstances beyond its reasonable control, subject to applicable consumer law.
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Bunnings may collect, use and disclose customers' personal information for the purpose of processing pre-orders, administering collections, managing refunds and providing customer support in accordance with the applicable Bunnings Privacy Policy.
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These Terms and Conditions should be read in conjunction with the applicable Beyond the Valley Festival terms and conditions and Bunnings' relevant policies.
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To the extent permitted by law, Bunnings excludes liability for loss or damage arising in connection with the pre-order offer, except for liability that cannot lawfully be excluded or limited.
Offer Period
9 November 2026 to 10 December 2026 (inclusive), or until stocks are exhausted, whichever occurs first.
Collection Period
Monday, 28 December 2026 to Tuesday, 29 December 2026 (inclusive).
Collection Location
Beyond the Valley Bunnings collection location
4484 Hamilton Highway, Hesse, VIC 3321, Victoria, Australia.
Cancellation Requests
To request cancellation before the cut-off date, contact: customersupport@bunnings.com.au
Cancellation requests must be received on or before 10 December 2026.